How to troubleshoot (DeviceXPlorer OPC Server)

​If you have any problems in communication with devices or with applications, please share the following information with us.

• Product version (You can check the version from "About DeviceXPlorer" in [Help] menu.)
• The detailed trouble information
• The project file (*.dxp)
• The log files
• The detailed system configuration information such as:
  - For communication trouble with devices: information of the network, target devices (CPU unit, Ethernet unit) and so on.
  - For communication trouble with applications: the application information, version, interface type and so on.

How to get the log file

1. Click [Project] menu and click project property.
2. Go to [Log] item and enable "Auto Message Save".
3. Specify [File Path of Saving Message Log].
4. Select output message according to the trouble. (e.x. enable [Output Communication Message] if you have communication trouble with devices.)
5. Click [Apply] and [OK] to save the setting temporaly.
6. Please reproduce the trouble.
7. You can check the log file in the specified directory [File Path of Saving Message Log].