Shopping Guide

• Select Product

  Please order after close examination of function specifications as they appear in the price list, general explanations, online manuals, and demo versions of software on this site.

• Select Dealer

  Please select a dealer. You can purchase our products via one of our sales partners or directly from us.
  If purchasing from a sales partner, please consult with them about how to purchse.
  If purchasing from us directly, continue on to the next steps. You can also purchase our products from our online shop.

• Select Payment Method

  It is possible to select payment from either bank transfer or credit card.
  Please check here for payment method details, and select your preferred method.

• Quotation Request (Customer to TAKEBISHI)

  If you would like a quotation, please send an e-mail to our support desk (fa-support@takebishi.co.jp) after filling in the necessary information on the Quotation Sheet and we will contact you shortly.
  If a quotation is not necessary, please proceed to the Order step.

• Quotation (TAKEBISHI to Customer)

  A proforma invoice will be issued by TAKEBISHI. Please confirm a price, amount, payment terms, and delivery date as they appear on the invoice.

• Order (Customer to TAKEBISHI)

  Please send an e-mail to our support desk (fa-support@takebishi.co.jp) after filling in the necessary information such as mailing address and delivery date on the Order Sheet.

• Payment (Customer to TAKEBISHI)

  If paying by bank transfer, please make a bank transfer at the nearest financial institution to our bank account. The bank transfer fee will be the responsibility of the customer.
  If paying by credit card, we will send the link to the credit card payment page to you, so please make the payment on that page.

• Product Delivery (TAKEBISHI to Customer)

  For bank transfers, the product will be shipped within five business days after the payment is confirmed. 
  For credit card payments, we will prepare for shipping as soon as the charge is processed. 
  If you need an express delivery or have a specific delivery date in mind, please let us know at the time of the order.

Delivery Date

The product will be shipped within five business days from the time of payment. If shipping delays are expected, we will inform you in advance.
If you want an express delivery, we will do our best to accommodate you.
Please feel free to contact us by e-mail (fa-support@takebishi.co.jp) for questions about the delivery date.

Business Hours

Our business hours are 9:00 am to 5:00 pm (Japanese Standard Time) from Monday to Friday, except Japanese national holidays. Please click here for inquiries.

Notes

We are required to comply with export trade control of Japan. For this reason, we will ask you to provide information such as the purpose of use, destination country, and end user name at the time of order. If these details are not clarified, we may not be able to complete the sale of our products. 

Returns and Refunds

We do not accept returns or refunds after purchase. Please try the demo version and check the product information carefully before purchasing our products.

Quotation and Order Sheet

You can download document formats from the link below.

Payment

We ask for payment in advance for the first order.

You can pay by bank transfer or credit card, so please choose the most convenient way.

For future orders, prior approval is required if you would like to request payment due 30 days from the invoice date. Please note that the pre-screening process will take approximately three weeks. In order to proceed with the pre-screening, it is necessary to submit a "Business Transaction Application Form". You can download it from the following link: 

Bank Transfer

Please use our banking information below to complete a bank transfer.

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• We will assume that an order is official after we have confirmed your payment, and will prepare to ship the products. 
• Please make payment within 10 days after sending an order form. If 10 days or more pass with no bank transfer, your order may be cancelled.
• The bank transfer fee is the customer's expense.

Credit Card

We accept payment by VISA, Mastercard, JCB, AMEX, Diners and Discover card. We only accept payment in full. (Recurring payments etc. are not accepted.)
We will send the credit card payment page to your e-mail address, so please make the payment there.
* The order will be accepted when the payment is completed.

Issue of recipt for credit card payments

In the case of credit card payments, we can issue a receipt upon your request. Please tell us when placing the order.
In the case of bank transfers, we will not issue a receipt, with the assumption that the bank transfer recipt will act as a suitable record.